Refund Policy

Updated on: 30-11-2025

Definitions and Key Terms

To help explain things as clearly as possible in this Return & Refund Policy, every time any of these terms are referenced, they are strictly defined as:

- Company: when this policy mentions "Company", "we", "us", or "our", it refers to The Mulberry House, which is responsible for your information under this Return & Refund Policy.

- Customer: refers to the company, organization, or person that signs up to use the The Mulberry House service to manage relationships with consumers or service users.

- Device: any internet-connected device such as a phone, tablet, computer, or any other device that can be used to visit The Mulberry House and use the services.

- Service: refers to the service provided by The Mulberry House as described in the relative terms and on this platform.

- Website: The Mulberry House's site, which can be accessed via this URL: www.mulberryhouse.in

- You: a person or entity that is registered with The Mulberry House to use the services.

Return & Refund Policy

Thank you for shopping at The Mulberry House. We appreciate the fact that you enjoy buying the products we build. We also want to ensure that you have a rewarding experience while exploring, evaluating, and purchasing our products.As with any shopping experience, there are terms and conditions that apply to transactions at The Mulberry House. The main thing to remember is that by placing an order or making a purchase at

The Mulberry House, you agree to the terms set forth below.

If there is something wrong with the product/service you purchased, or if you are not satisfied with it, you will not be able to request a refund for your item.

Refunds

We commit ourselves to serving our customers with the best products. Every single product that you choose is thoroughly inspected, checked for defects, and packaged with utmost care to ensure you love our products.Unfortunately, there may be times when we do not have the product(s) you ordered in stock or face inventory or quality check issues. In such cases, we may have to cancel your order. You will be informed in advance so that you do not worry unnecessarily about your order. If you have purchased via online payment (not Cash on Delivery), you will be refunded once our team confirms your request. We carry out a thorough quality check before processing the ordered item. We take utmost care while packing the product. At the same time, we ensure that the packaging is secure to prevent damage during transit.

Please note that The Mulberry House is not liable for damages caused to items during transit or transportation.We follow certain policies to ensure transparency, efficiency, and quality customer care:

- We DO NOT allow returns on sold products—online or in retail outlets.

- We DO NOT accept returned goods, as we believe customers should receive only the best quality products.

- Refunds are NOT issued for any purchases—whether online or in a retail store.

- We DO NOT encourage exchanges of our products.

- We DO NOT engage in reselling used products and discourage the same, as we cannot ensure the best quality for our customers.

For International Orders:

- We DO NOT support exchanges or returns.

- If you cancel the order before it is processed and dispatched for shipping, a refund can be issued.Orders generally take 1–2 days to process before dispatch.

- Orders already in shipping cannot be returned, cancelled, or refunded.

- If you face any issues, please contact our Support Team immediately.

Your Consent

By using our website, registering an account, or making a purchase, you consent to our Return &Refund Policy and agree to its terms.

Changes to Our Return & Refund Policy

We may update or amend this document so it accurately reflects our services and policies. Unless otherwise required by law, such changes will be prominently posted here. If you continue to use the service, you agree to the updated Return & Refund Policy. If you do not agree, you may delete your account.

If, for any reason, you are not completely satisfied with any product or service we provide, do not hesitate to contact us. We will discuss any issues you may have.

- Via Email: themulberryhouse.coorg@gmail.com